Golden Globe Hospitality
Booking Terms & Conditions

Prices

We reserve the right to alter the prices of any of the holidays shown on our website, in our brochures, and other literature.

You will be fully advised of your tailor-made itinerary and pricing when booking. Unless otherwise noted, prices are per person, based on two people sharing, and include flights, accommodation, and meals as detailed in the itinerary. Transfers may be added for an additional cost which will be advised to you at the time of booking. Some destinations such as the Maldives require resort transfers to be booked before arrival in the country. If you do not choose to book these through us you will need to book directly with the hotel at least 72 hours before you depart.

If you have made a booking but have not paid the package price in full, flight ticket taxes are subject to change by the time full payment is made.

Prices you see online may be different to prices offered over the phone in our retail stores, or via a travel agent. Before you make a booking we will give you the up-to-date price of your chosen holiday including the cost of any supplements, upgrades or additional facilities which you have requested. The price of any holiday booked includes only the items specified in the Booking Form. Unless otherwise specified, it does not include items of a personal nature including, but not limited to, travel insurance, airport transfers, meals, optional excursions, passport, visas, cots and food for infants, laundry, room service, and hotel extras (including early/late check-in/check-out fees), hotel car parking (where applicable), gratuities or taxes.

​

Hotel Meal Plans and Room Configurations

​

Half-board or all-inclusive properties may base their inclusive meals on specific dining venues. When more than two people share a room the hotel may specify that this is based on the room's 'existing bedding' and not provide an additional bed as standard, although rollaway beds can often be booked at an additional charge.

 

Special Offers

​

Some of our hotels run special offers and a selection of these are outlined on our website. The special offers on the hotel pages of our website are intended as a guide only and are subject to change. You will be advised of the full terms and conditions applicable to specific offers when you book and these may differ from the standard terms and conditions, particularly concerning flights.

 

 Flights

​

Please note that to qualify for infant status an infant must be under two years of age on the date of their return flight. Our website is our responsibility as your tour operator. It is not issued on behalf of and does not commit to the airlines mentioned herein or any airline whose services are used in the course of your travel arrangements.

Where to book and payment

​

A booking can be made on our website, sales outlets and call centers, or through your travel agent and must be accompanied by full payment, or the required deposit (to be advised at the time of booking). Special payment conditions may apply during peak periods (public holidays, exhibitions and special events, Eid holidays, Christmas and New Year, etc).

You will be advised of these at the time of booking. If you are unable to pay your final balance by the due date, your holiday may be canceled without further notice and we shall retain your deposit.

​

Booking Confirmation

​

A booking is accepted by us only if and when we issue a confirmation of acceptance of the booking and availability of the relevant accommodation, flights, and other facilities. Once full payment has been made for an accepted booking, we will issue you with your Company travel documents including your flight ticket and service vouchers for land services.

It is important to check your Company travel documents to make sure that all the details are exactly as you requested. In the event of any discrepancy, please contact us or your travel agent immediately as it may not be possible to make changes later.

When a booking is made through a travel agent, all monies paid by you to the travel agent are held by the travel agent as your agent, until we have accepted your booking and thereafter the monies are held by the travel agent as our agent.

​

 Communications

​

When you make a booking directly with us, communications from us will be sent to the email address you provided at the time of booking. Where a booking is made through a travel agent, communications with us must be via the travel agent.

Ways of Paying

For bookings made over the phone or in person, payments can be made by cheque, cash, debit, or credit card. Subject to applicable laws in the location where payment is collected, payment by credit card may incur a fee which we will advise you of at the time of booking. Please note, should it be necessary to re-present a cheque to our bank that has been returned without being honored by your bank, a charge will be applied. For bookings made using our Website, we accept Visa, MasterCard, and Delta. Your card will be debited when you click on the confirm button. The invoice and documentation will be sent to the registered billing address of the cardholder.
Company Payment Card Industry Data Security Standard (PCI DSS) certified V.3.2 BY Paladion and has a fiduciary responsibility to their customers and payment card processors to comply with the (PCI DSS) when handling payment card transactions.
If you are unable to pay your final balance by the due date, we reserve the right to treat your booking as canceled by you, in which case the cancellation conditions as set out in clause 6.2 will apply.
Refund claims should be requested within 60 days of completion of the trip. Processing time: 14 working days. Refunds for credit card payments or large cash refunds may take up to 45 days. Please check with your bank. Refund administration fee: USD300 booking.

​

Special Requests

​

We will do everything we can to ensure that special requests are met, but cannot make any guarantees for requests like adjacent rooms, specific room numbers, or bed types. Although they will be noted on your booking, any failure to meet special requests will not entitle you to compensation.

​

Any data, including your personal data, provided by you to us in relation to your booking shall be treated in accordance with our Privacy Policy.

If You Have A Complaint

 

We are committed to offering our valued customers the highest standard of product and consistent service delivery. Should you have a complaint, kindly inform the local representative or the accommodation management immediately. If the problem is not resolved to your satisfaction any further complaint should be made to us, no later than 30 days after your return from holiday, in writing: Customer Relations email:  Please provide as much information as possible, including your Holiday booking reference and holiday dates where applicable. If you fail to follow this procedure we will have been deprived of the opportunity to investigate and rectify your complaint during your holiday and this may affect your rights under this contract. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our local representative/agent without delay and complete any available report form whilst in resort.

 

Feedback

 

We value your feedback. If you would like to share feedback with us about your holiday experience, you can do so by post or email. Please provide as much information as possible, including your Holidays booking reference and holiday dates where applicable.

​

Our Liability To You

 

Our obligation is to take reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with the Contract.

The Company is not itself a provider of accommodation, ground services, tours or other activities nor does it control the third parties who provide such services in connection with your holiday.

We do not accept liability for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from (i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or (iii) events beyond our control (as defined in clause 7.4).

Except in the cases of death or injury, our liability is limited to a maximum of the booking price attributable to the person affected. This maximum applies where you prove that no benefit or enjoyment has been obtained. In all other circumstances, we agree to pay compensation that is reasonable and proportionate for the reduction in value of your booking and any loss of enjoyment you prove subject to the above maximum.

Where properties are not featured in our brochures or other literature or on our website, we will not be liable for any claims that such properties booked at your express request do not satisfy your expectations.

The terms, conditions and provisions in (or referred to in) the Company’s ticket shall apply in respects to the carriage by air of a Client by the Company.

Your booking may be serviced by carriers, providers of accommodation, car rental companies, catering and other parties who have their own booking conditions of carriage and business and over whom we may have no direct control. Their booking conditions may strictly limit the circumstances in which compensation is payable to you by them and you agree to be bound by their booking conditions. Such booking conditions are available from us upon request.

Air, sea, rail and road transport is subject to various International Conventions that limit the liability of the carriers. International Conventions which may apply include, without limitation: in respect of international air travel, the Warsaw Convention 1929 (as amended) or the Montreal Convention 1999; in respect of rail travel, the Berne Convention 1961; in respect of carriage by sea, the Athens Convention 1974; in respect of carriage by road, the Geneva Convention 1973; and in respect of hotels, the Paris Convention 1962. The carriage by air of passengers and their baggage is in addition subject to the Conditions of Carriage of the carrier concerned. With respect to Emirates flights, please refer to the Conditions of Carriage for Passengers and Baggage, Where any claim or part of any claim (including for death or personal injury) concerns or is based on any of such travel arrangements (including the process of getting on and/or off the transport concerned where applicable) provided by any air, rail or road carrier, or by any hotel-keeper, the maximum amount of compensation to which you may be entitled may be limited.

We will not accept responsibility for services or facilities which do not form part of our contract with you, such as any excursion you book whilst you are away, or any service or facility which your hotel or other supplier agrees to provide to you. Such arrangements do not form part of your pre-booked holiday arrangement with us. We have no involvement in such activities or excursions and they are not run, supervised or controlled in any way by us. They are provided by local operators and other providers who are completely independent from us and in relation to whom we have no liability.

Save as set out above, and as is detailed elsewhere in these booking conditions, we shall have no legal liability whatsoever to you for any loss or damage.